My Heirloom — Support
Help, FAQ & contact
Last updated: July 10, 2026
If you need help with My Heirloom, have a question, or want to report a problem, we're here for you.
Common Questions
How does My Heirloom work?
Subscribe to unlock your full heritage report, then explore AI-estimated heritage and optional faith-themed previews in the app. If you subscribed on our website, open the app once to activate premium automatically.
How do I cancel my subscription?
Open Settings on your iPhone → tap your name → Subscriptions → My Heirloom → Cancel Subscription. Your access continues until the end of the current billing period.
If you subscribed on our website, email info@maverix.agency from your checkout email.
How do I delete my account?
Open the App → Settings → Delete Account. This removes your Firebase account and associated data on our servers (subject to legal retention).
How do I restore my purchase?
In the App: open the subscription screen → Restore Purchases at the bottom.
If you paid on our website, visit Restore access and enter your checkout email.
Contact Us
If you have any other questions or issues, please email us at:
We typically respond within 24 hours.