Heirloom — Support
Help, FAQ & contact
Last updated: July 10, 2026
If you need help with Heirloom, have a question, or want to report a problem, we're here for you.
Common Questions
How does Heirloom work?
Complete the heritage scan on our website, subscribe to unlock your full report, then download the My Heirloom app. Premium activates automatically when you open the app — no separate login password.
How do I get the app after paying on the website?
After checkout, open your Thank You page and tap Download. Install My Heirloom from TestFlight (beta) or the App Store when available, then open the app once on the same device.
How do I cancel my subscription?
If you subscribed on our website, email info@maverix.agency from your checkout email. Deleting the app does not cancel your subscription.
How do I restore access?
Visit Restore access and enter the email you used at checkout. We can resend your download link.
Contact Us
If you have any other questions or issues, please email us at:
We typically respond within 24 hours.